How I can help you:
I take products from concept to launch, ensuring every stage—from research to UI design—is user-focused and impact-driven. My work optimises both user experience and business success.
Experience Design
- UX/UI Design to create intuitive, user-centered products
- Service Blueprints and Customer Journey Mapping for seamless experiences
- Wireframes, Prototypes, and Figma Design Systems to bring concepts to life
- Expertise in GDS principles and the GOV.UK Prototype Kit for government projects
- Proficiency in HTML, CSS, Javascript, Python, R, and Heroku


User Research & A/B testing
- Qualitative and Quantitative Research to uncover user needs and opportunities
- Persona Development, Information Architecture, and Usability Testing to improve product usability
- Accessibility audits based on WCAG guidelines, ensuring inclusivity
- Usability audits and heuristic evaluations to optimise user flows
- A/B Testing strategy, execution, and analysis to validate design decisions
UX & CX Strategy and Vision
- CSAT and NPS analysis to measure user satisfaction
- Co-creation workshops to align vision with business goals
- Value canvas creation, Service Blueprinting, and Journey Mapping for strategic insights
- Business alignment and prioritisation models to ensure focus on impactful solutions


Leadership
How I can help you:
Experience Design
- UX/UI Design to create intuitive, user-centered products
- Service Blueprints and Customer Journey Mapping for seamless experiences
- Wireframes, Prototypes, and Figma Design Systems to bring concepts to life
- Expertise in GDS principles and the GOV.UK Prototype Kit for government projects
- Proficiency in HTML, CSS, Javascript, Python, R, and Heroku

User Research & A/B testing
- Qualitative and Quantitative Research to uncover user needs and opportunities
- Persona Development, Information Architecture, and Usability Testing to improve product usability
- Accessibility audits based on WCAG guidelines, ensuring inclusivity
- Usability audits and heuristic evaluations to optimise user flows
- A/B Testing strategy, execution, and analysis to validate design decisions

UX & CX Strategy and Vision
- CSAT and NPS analysis to measure user satisfaction
- Co-creation workshops to align vision with business goals
- Value canvas creation, Service Blueprinting, and Journey Mapping for strategic insights
- Business alignment and prioritisation models to ensure focus on impactful solutions

Leadership

My Approach:
Understanding Before Solving
Before jumping into solutions, I work closely with stakeholders to understand the problem, identify opportunities, clarify KPIs, and assess the latest technology to find the right path forward.


Collaboration at Every Stage
Great design happens when teams work together. I balance business needs, user goals, and tech constraints to create impactful solutions.
Lean, Agile & Scalable
I use a number of methodologies in my design process, including Lean and Agile, customized to the stage of the process. I believe in a structured approach to consistent and user-friendly design, with an emphasis on journey mapping and the development of componentized design systems.


Design for Today and Tomorrow
Testing early and often is crucial. I integrate qualitative and quantitative research into every stage of the design process to validate ideas, uncover blind spots, and ensure long-term effectiveness.
My Approach:
Understanding Before Solving
Before jumping into solutions, I work closely with your stakeholders to understand the problem, identify opportunities, clarify KPIs, and assess the latest technology to find the right path forward.

Collaboration at Every Stage
Great design requires collaboration. I work with your teams to balance business needs and technical constraints, ensuring the most impactful design solutions.

Lean, Agile & Scalable
I use a number of methodologies in my design process, including lean and agile, customized to the stage of the process. I believe in a structured approach to consistent and user-friendly design, with an emphasis on journey mapping and the development of componentized design systems.

Design for Today and Tomorrow
Testing early and often is crucial. I integrate qualitative and quantitative research into every stage of the design process to validate ideas, uncover blind spots, and ensure long-term effectiveness.

Want to know more?
If you’d like to discuss a potential project, a collaboration, or a speakers’ event, please get in touch!!